Saturday, July 31, 2010

General Interview Questions

If you feel you can answer any of below in a best way, you're most welcome..


Tell me about yourself

Why did you leave your last job?

Do you know anything about our company?

What did you like about your last job?

Most job seekers mess this one up, but I'll show you exactly what to say.

What would you like to be doing five years from now?

Can you work under pressure?

Could you describe a difficult problem and how you dealt with it?

Why do you want to work here?

What were some of the things you did not like about your last job?

What do you consider your most significant weaknesses?

What are your biggest accomplishments?

How do you accept criticism?

What is the most difficult situation you have faced?

What are some of the things that bother you?

What do you consider your most significant strengths?

Do you prefer working with others or alone?

How do you get along with different types of people?

Can you give me an example of a project that didn’t work out well?

What are some of the things you and your supervisor have disagreed on?

Sunday, July 25, 2010

Billing Mediation Platform

A billing mediation platform is a system used to convert data of certain datatypes to other datatypes, usually for billing purposes. Billing Mediation Platforms are used mostly by telephone companies, who typically need to process UDRs (Usage Detail Records). In call scenarios UDRs are most often known as CDRs (Call Detail Records), and among broadband carriers they are often referred to as IPDR.

The CDR/UDR datatypes could hold data such as NPX,NPA,Call Duration,peak time flag,call length and this data may be represented in binary formats. The billing mediation platform typically reads this data and converts into common normalized format.

Billing Systems and all other downstream systems, in turn, converts this data to component[its own] understandable format.

Billing mediation platforms get their name from their behavior: they "mediate" between a variety of other systems. In the typical telephone company scenario, the upstream systems (those providing data to the mediation platform) are network elements, such as telephone switches, and the downstream systems (those receiving data from the mediation platform) perform accounting, auditing, archiving, or bill-generation functions. The mediation system collects, collates and prepares data for consumption by the downstream systems, which often accept data only in a limited set of formats.

Typically a mediation platform is used for the following tasks:

Collection and validation of CDRs
Filtering out of non billing-relevant CDRs
Collating
Correlation of different input sources CDRs
Aggregation of partial CDRs related to the same call
Format change and CDRs normalization
Business transformation of data
In a telecom billing scenario, mediation is the first step after receiving a CDR. The mediated CDR is forwarded to a rating engine, which calculates the charge associated with the CDRs.In today's world Rating Engines are more becoming necessary for the telecom billing system to meet the growing variant customer needs for different services.[citation needed]

Despite the name, not all of the data transferred via billing mediation platforms is actually used for billing purposes. For instance, the mediation software might generate traffic volume statistics based on the number and origin of the records passing through it. Those statistics could then be used for capacity planning, as part of a network monitoring procedure, or for any other business intelligence applications.

Sophisticated Billing Mediation software from various providers serves end to end functionality for Telecom Operators. Mediation software performs various operation from Collection to Downstream Distribution to modules like Retail Billing, Interconnect Settlement, Business intelligence, Fraud Detection, Revenue Assurance, Test Call Generation. Following list of activities provides an insight on Mediation software activities

Collection and Archive
Decoding/Encoding
CDR Normalization (Common Format)
Filtering
Conversion
Validation
Record Enrichment (Using Complex Reference Data)
Duplicate Record Detection
Aggregation or Correlation
Buffering
Cloning
Sorting
Downstream Format Mapping
Header and Trailer generation
Downstream Distribution
Error Messaging and Alarms
Auditing and Reports
Reconciliation
Reference Data Configuration
Provisioning services for the subscription.
Complementary to Billing Mediation functions, comprehensive mediation platforms also provide functionality dedicated to Service Provisioning (the two areas frequently intermix as services configured and used by the end customer result in usage data records generation in the network).

Mediating between the systems is not the only job that Mediation Platform can do. Actually this can be used as a provisioning agent. The basic provisioning commands can be configured within the mediation system and whenever we get a request for the system which does the provisioning, the request can be converted into a file , in which mediation can append the service provisioning commands and send it to HLR for activating any request. This of course , load dependent but can come very handy when there is a crisis in the other system.

At core Mediation involves data transfer between various systems with or without modification of data starting Network elements to OSS/BSS systems.Mediation platform for Telecom Practice supports various systems

Retail Billing
Wholesale Billing - National and International
Network Traffic Management
Data Warehousing
Reconciliation system
Fraud Management
Provisioning Feed to Sub-systems
Telecom operators offer Voice,video,data,fax and internet services to subscribers and partners on various product lines.Mediation products are tuned to provide solutions for complex business challenges.

Friday, July 16, 2010

Telecom Billing : Fundamentals

Standard Billing Process Operation

This figure shows a standard billing process. In this diagram, the customer calls customer care or works with an activation agent to establish a new wireless account. the agent (customer care) enters the customer's service preferences into the system, checks for credit worthiness, and provides the customer with a phone number so that the customer may make and receive calls through the telephone network. As the customer makes calls, the connections made by the network (such as switches) create records of their activities. These records include the identification of the customer and other relevant information that are passed onto the billing system. The billing system also receives records from other carriers (such as a long distance service provider, or a roaming partner). The billing system now guides and updates these call detail records (CDRs) to their correct customer and rating information. As information about the customer is discovered (e.g. rate plan), the updated billing records are placed in a billing pool so that they may be combined into a single invoice that is sent to the customer. The customer then sends his payment to the telecom service provider. Payments are recorded in the billing system. History files are then updated for the use of customer service representatives (csrs) and auditing managers.

Call Detail Record (CDR) Structure

This figure shows the basic structure of a call detail record (CDR). This diagram shows that a usage data report (UDR) contains a unique identification number, the originator of the call, the called number, the start and end time of the call. this diagram also shows an additional charge for operator assistance and that a UDR dynamically grows as more relevant information becomes available.

Table of Contents

Billing and Customer Care

- Introduction to Billing
- Types of Services
- Standard Billing Process
- Real Time Billing
- Multilingual Support
- Multiple currencies
- Inter-Carrier Settlements

Billing Process

- Event Sources and Tracking
- Mediation Devices
- call Detail Records (cdrs)

Major Billing Functions

- The Rating Engine: Processing the Usage
- The Invoicing Engine: Month-End Processing
- Clearinghouse
- Invoices
- Management Reporting
- Invoicing
- Processing Payments
- Posting to the Financial System

Customer Relationship Management (crm)

- Account Activation
- Account Management

Billing System Costs

- Hardware and Software
- Billing Cycles (Batching)
- Bill Printing and Mailing
- Call center
- Collections

Billing Standards

- Exchange Message Record (emr)
- Automatic Message Accounting (ama)
- Carrier Inter-Exchange Billing Exchange Record (Ciber)
- Transferred Accounting Procedure (tap)
- Network Data Management – Usage (ndm-u)
- Interim Standard 124 (is-124)

The Future of Billing and Customer Care

- Applications Service Providers (asps)
- Local Number Portability (LNP)
- Customer Self-Care

For more information logon to http://billingworld.com/